WHAT TYPE OF SERVICES DO YOU OFFER?

We specialise in balloon and faux floral styling services. Whether you are looking to add an elegant touch to your special occasion, our team is here to bring your vision to LIFE with our stunning balloon and faux floral designs.

WHERE ARE YOU BASED AND WHAT AREAS DO YOU SERVICE?

We are based in Brisbane, QLD, serving clients within a 35 km Radius of Richlands 4077

HOW MUCH DOES YOUR SETUP COST?

We have a minimum spend of $450 plus delivery fee. The total setup cost varies based on the number of backdrops, volume of balloons, and additional add-ons like foil, orbz balloons, or faux floral arrangements. To find out more about pricing, please refer to our services, where you can access the price list for our packages.

CAN WE CUSTOMISE THE SETUP WE WANT?

Absolutely! We pride ourselves on our ability to create customised designs that match your event theme, colour scheme, and personal preferences. Our team will work closely with you to ensure that every detail is tailored to your specific requirements.

I WANT A SPECIFIC BALLOON SETUP, CAN YOU DO A DIFFERENT STYLE?

At ZOE Event Hire, we pride ourselves on our distinctive signature style which embodies understated elegance, class, and timeless aesthetics. Our setups and faux floral designs are carefully curated to reflect this unique look. If you desire any modifications, we are willing to accommodate as long as they align with our established design principles. However, if your preferences deviate significantly, we would be delighted to suggest other event stylists who may be better suited to your desired style.

HOW LONG DOES IT TAKE FOR YOU TO SETUP?

Our setup time typically ranges from 1-2 hours, accounting for the size of the setup, including time for meticulous completion, as well as capturing photographs.

WHEN DO YOU GUYS SETUP?

The setup time for the event should be scheduled at least two to three hours prior, taking into account the venue's requirements and their designated setup time, or alternatively, if the event takes place at your own place, arrangements can be made for setup either the day before or in the morning, based on mutual availability.

WHEN DO YOU PACK DOWN?

Pack down time typically occurs after the event ends and you can keep the balloons with you. If it’s outside of regular business hours (9-5 pm), it’ll result in an after hours fee of $100, unless it can be scheduled for the following day.

HOW MUCH SPACE DO YOU NEED FOR THE SETUP?

A minimum of a 4x4m area is required for the setup, although the required width will ultimately determine the exact size needed.

WHAT TYPE OF BALLOONS DO YOU USE? HOW LONG WILL THEY LAST?

We exclusively utilise premium latex balloons, while also promoting responsible balloon handling by ensuring they are secured and weighted, discouraging balloon releases, and advocating for proper disposal post-deflation or popping. The duration of the setup depends on whether it's indoors or outdoors, with an indoor setup lasting for weeks while an outdoor setup may only last a couple of hours. Therefore, we strongly recommend clients to choose a shaded area for outdoor installations to minimise the risk of oxidation or popping as we have no control over environmental factors.

DO YOU DO CUSTOM SIGNAGE?

Yes we do but it only becomes available if the minimum spend of $450 is reached.

I ONLY WANT PROPS TO HIRE, CAN YOU DELIVER THEM?

Unfortunately, we can’t unless the minimum spend of $450 is reached. All props for hire must be picked up at our location in Richlands 4077, and a refundable $150 security bond is necessary and will be reimbursed upon the props' return.

WHAT’S YOUR CANCELLATION AND POSTPONEMENT POLICY?

Orders can be canceled by providing written notice. If a customer cancels with at least twenty-one days notice, the Non-Refundable Booking Fee will be forfeited, but other funds will be refunded. If less than twenty-one days' notice is given, there will be no refund. For postponements, customers must provide twenty-one days' notice. Only one postponement is allowed, and the new date must be within twelve months of the original. If the notice or new date requirements are not met, the booking will be canceled. No refunds will be given for weather conditions, unless it’s a force majeure circumstances. Cancellation and postponement policies apply for weather-related changes.

HOW MUCH TIME DO I NEED BEFORE I MAKE AN ENQUIRY?

To ensure we can accommodate your needs, kindly make your enquiry at least 1-3 months in advance, allowing us to secure all the necessary props, balloons, or faux floral decors. However, if you find yourself needing our services within 1-2 weeks of your event, we will do our best to make it work as long as we have the required items in stock.

I WANT TO BOOK YOU, what’s the next step?

Thank you for choosing ZOE Event Hire for your event. To secure your booking, please visit our "Contact Us" page and provide us with the necessary details. Once received, we will promptly send you an invoice and confirm your date.